Client Services Partner

We are looking for an experienced and skilled Client Services Partner who can add value to our client's businesses. If you have a positive attitude, are qualified, and carry out the responsibilities below, join us!

Schedule: US Time Zone, 8:00 AM - 5:00 PM EST

Status: Full-Time Independent Contractor

ADDED BENEFITS

  • Leave Credits

  • HMO (applicable to all hired candidates from the Philippines only)

  • Internet Allowance

  • Annual Appraisal

APPLICATION PROCESS

  • Application Form

  • Personality Assessment

  • Language Proficiency Assessment

  • Virtual Initial Interview

  • Virtual Skillset Interview & Assessment

  • Virtual Final Interview

  • Reference Check

  • Job Offer

  • Onboarding

Duties and Responsibilities:

  • Strategic Planning: Formulating effective long-term strategies that align with the business goals, market dynamics, and internal capabilities. 

  • Process Optimization: Identifying operational gaps and implementing improvements to streamline operations and increase productivity. 

  • Quality Control: Ensuring that the services meet established quality standards and are compliant with regulations. 

  • Team Leadership: Empowering teams through effective leadership and mentorship to enhance performance and build a culture of positivity and engagement.

  • Cross-Departmental Collaboration: Working closely with other departments, such as finance, marketing, learning and development, and recruitment to achieve shared goals. 

  • Performance Monitoring: Assessing key performance data to ensure operational efficiency and enable informed decision-making.

  • Compliance: Upholding company standards while ensuring compliance with legal and safety requirements.

  • Budgeting & Finance: Managing operational budgets, analyzing financial performance, and identifying cost-saving opportunities.

Qualifications:

  • Proven experience in operations, management, leadership, and marketing is essential.

  • Strategic Thinking: Has the ability to develop long-term plans and strategies for business success. 

  • Problem-Solving: Has the capacity to identify issues and develop effective solutions. 

  • Analytical Skills: Has the ability to analyze data and performance metrics to identify trends and areas for improvement. 

  • Can work full-time EST hours

  • Has strong verbal and written communication skills for effective interaction with stakeholders and team members.

WHY CHOOSE SMART VAs


  • Permanent Work-from-Home. You can work from the comforts of your own home.

  • We are a Team. 

    • If you need assistance with your current tasks, our Subject Matter Expert is there to help you.

    • You will have a Team Leader and/or Project Leader who will guide you through your projects.

    • We have a trained backup to cover vacation or sickness.

    • You are not alone. We have co-working sessions so that you won't get bored during your shifts. 

  • We love to see you grow. We have Upskilling sessions, especially for those who would like to increase their market value.

  • We have a Family-based work environment. The Leadership Team is like a family. You can even talk directly to the CEO/Owner and/or Head of Client Services and Operations if needed.

  • We have lots of virtual and face-to-face engagements.

    • Team Fellowship

    • Pray Day Friday

    • Community Outreach

    • Weekend Face-to-Face Bonding 

  • We care. Our team does not only do call-outs but also Wellness Check to ensure everyone’s mental health is still in good condition.

  • We have various Incentives Programs.

    • Performance

    • Referral

    • Tenureship

    • Health Card

    • Leave Credits

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Together, let us help overwhelmed businesses reclaim time to grow and have peace of mind.